TERMS AND CONDITIONS

By clicking “Yes” to the question: “Are you sure to check-out this order?” you agree to accept the following Terms and Conditions:

FREE SHIPPING

►Free shipping is available on all our products. Please note free shipping is only applicable for these countries and continents, Asia, Australia, Canada, Europe, South Africa and USA (excluding US territories and Alaska). For rest of countries and territories please confirm with us for extra shipping fees.

DUTIES, CUSTOMS, TAXES & SURCHARGES

► International customers will be responsible for custom duties or taxes.  We have no control over these charges and they are not included in our product prices.  Usually order value of $700 or less does not incur any duties or taxes. If duties or tax are applicable then the Courier Company will contact you. Please note the custom invoice which will be attached with your order,  will much lower than your online purchase invoice (i.e order value) as it will excludes the shipping, export duties and handling cost etc.

DELIVERY & TIMES

► Your order will be sent via door to door courier service (e.g. Aramex, Skynet, DHL, UPS etc) which will require a signature to receive the goods. Hence please specify a delivery address where someone will be available during normal office hours to sign for the parcel. Shipments usually take 5 to 7 business days to arrive at their destination.  It may take more days for orders to be delivered to small or remote town.

ORDERS AND PAYMENT

► Orders may be placed online with credit cards through PayPal or unpaid (i.e. wire transfer option). You do not need to have a PayPal account to complete this payment method. Your privacy and security is assured through PayPal. Note: Your payment is process through our parent company account “Agsln Aps”.

If you select wire transfer the bank account details will be provided. Please note it can take 3 to 5 days to receive the wire transfer to our account.

CANCELLATIONS

► Once the order has been dispatched (i.e. pickup by courier company) orders can no longer be cancelled.

PRODUCTS

► Color discrepancies may occur between product s and your computer screen.

► If you need extra information regarding products then our sales coordinator can help with any pre-purchase details as needed.

► It is your responsibility to ensure that products ordered will suit the intended purposes.

 

RETURNS

► Notify us of any manufacturing defects, damages or wrong item(s) supplied, within 7 days from the date of delivery, and we will issue a replacement to you at no extra cost in your next order. Email us images of “defects/damage” before returning the item(s).  You can send the return to our logistic center which are close to you: Texas, USA and Denmark and Brisbane, Australia.   Customers will be responsible for all return shipping costs.  We inspect all returned items and issue refund only after confirming it.

► Notes:  Insignificant manufacturing imperfections are not defects as many of the processes are done by hand.

DAMAGED

► If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. So that we can pursue the matter with the courier company for refund.  Once courier has approved and paid the claim to us, we will forward the applicable amount to you. Please note that 99% of shipments has no problem at all.

STOCK

► Generally all items listed in the website are in stock items, however should there be any instance that we run out of the merchandise you ordered, due to delay in site updates or others (e.g. you order more what is in stock etc).  We will notify you promptly, you can either replace with other similar items or we can issue you full refund for out of stock item(s).

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